We will then provide some examples of user feedback for each category and some responses to dissatisfied patients from the industry. We will also propose solutions that will help increase the trust of new customers. Why is it so important? Because of patients check online reviews before choosing and going to a doctor. However, our recommendations will be of no use if the facilities do not respond to the recurrence of problems, so they will continue to work as before. What are negative patient reviews on Google My Business listings about? List of categories and reasons why, according to patients, the medical industry in Poland is so unsatisfactory.
Doctors inappropriate treatment and insulting of patients, lack of skills, non compliance with the code of medical ethics, low personal culture; Service the mood and quality whatsapp mobile number list of service of the reception staff, e g. the registration process, inconsistency of information, inappropriate treatment and insulting of patients, general atmosphere; Organization discharge of patients, queues, appointments, cancellations of visits, the process of registration and information via telephone communication, waiting time; Space deterrent, old and unkempt construction, refurbishment during patient admission, limited parking.
After collecting several hundred reviews we analyzed and assigning them to one category, which was the main motivator for issuing a negative opinion the percentage distribution would look like this Physicians. Handling. Organization. Space. Important information Personal and company data as well as names and photos of Google user profiles have been blacked out in order to completely limit the promotion of facilities. Besides, this article is about analyzing the content, not pointing the finger at the accuser or the culprit or creating slander. We realize that reviews on Google are not fully verified. In addition, the article is not intended to denigrate.